Terms of Service

1. Acceptance of Terms

By accessing or using DINORO ("the Platform"), you agree to be bound by these Terms of Service. DINORO is operated by CodeCraft Studios, Visakhapatnam, India. If you do not agree to these terms, do not use the Platform.

2. Description of Service

DINORO is a cloud-based Restaurant Operating System that provides restaurants with tools for queue management, QR-based ordering, kitchen display, payment processing, customer CRM, inventory management, and WhatsApp-based customer communication. The Platform is offered as a Software-as-a-Service (SaaS) subscription.

3. Restaurant Accounts

• You must provide accurate and complete information when creating a restaurant account
• You are responsible for maintaining the security of your login credentials
• You must not share your account credentials with unauthorized persons
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized use of your account

4. Subscription and Payments

• DINORO is offered on monthly and annual subscription plans
• Subscriptions auto-renew unless cancelled before the renewal date
• Payments are processed securely via Razorpay
• Refunds are available within 7 days of payment for annual plans
• We reserve the right to modify pricing with 30 days notice
• Failure to pay may result in suspension of your account

5. WhatsApp Business API Usage

DINORO uses the WhatsApp Business API to send transactional messages to restaurant customers. As a restaurant using DINORO, you agree to:

• Use WhatsApp messaging only for legitimate transactional communications with customers who have interacted with your restaurant
• Not use the platform to send unsolicited marketing messages (spam)
• Comply with Meta's WhatsApp Business Policy and Commerce Policy
• Ensure customer consent before sending WhatsApp messages
• Not use WhatsApp messaging for any illegal or unauthorized purpose

6. Acceptable Use

You agree not to:

• Use the Platform for any illegal purpose or in violation of applicable laws
• Attempt to gain unauthorized access to any part of the Platform
• Reverse engineer, decompile, or disassemble the Platform
• Upload malicious code or interfere with Platform security
• Use the Platform to infringe intellectual property rights
• Misrepresent your identity or restaurant information

7. Data and Privacy

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of your restaurant data. We process data on your behalf as a data processor. You are the data controller for your customers' personal information and are responsible for obtaining necessary consents.

8. Intellectual Property

DINORO and all related software, designs, and content are owned by CodeCraft Studios and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform during your subscription period. Your restaurant data, menu content, and branding remain your property.

9. Service Availability

We target 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by third-party services (Razorpay, Meta WhatsApp, AWS, etc.) or circumstances beyond our control.

10. Limitation of Liability

To the maximum extent permitted by law, DINORO and CodeCraft Studios shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities. Our total liability shall not exceed the subscription fees paid in the three months preceding the claim.

11. Termination

Either party may terminate the subscription with 30 days notice. We may immediately terminate accounts for material breach of these Terms, non-payment, or illegal use. Upon termination, you may export your data within 30 days before it is deleted.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Visakhapatnam, Andhra Pradesh, India. For disputes under ₹50 lakhs, we encourage resolution through mediation before litigation.

13. Changes to Terms

We may update these Terms with 30 days notice via email. Continued use after the effective date constitutes acceptance. If you disagree with changes, you may terminate your subscription before the effective date.

14. Contact